Omnichannel Routing to preferred agent
Omnichannel routing to a preferred agent has been a nightmare for some projects, and the new solution probably is not enough for you, let's go for a workaround
6 min read
Blog
Long-form posts with step-by-step guides. For quick answers, check the tips.
Redis Cache vs Retrieve and Retrieve Multiple
Is there any way we can improve the performance of log collection? There is, and in this post we are going to talk a bit about Redis Caché and how it can help us optimise our Plugins.
10 min read
D365 Omnichannel Filter Form
One of the simple problems we may encounter when working with Omnichannel is how to filter the PCF lookup fields of client and case.
5 min read
Power Pages Retrieve Real time
The need to be able to get the real time data in a fetch or via API is possible in Power Pages
10 min read
D365 Omnichannel Voice
D365 Omnichannel Voice is here and in this post I will try to sum up all the capabilities we have with it. Join me to know more about this content.
20 min read
Custom Portals Notes Handler
Quick post about how to add notes or delete them without the need of an entity form and with a custom way as the usual way with an input type=file
4 min read
Custom Portals D365 Sign In
This week I had the requirement to include the Sign In logic inside the root page and I haven't had a thought about that before. We will see what can we do in order to log in the same way as Portals is doing by default.
4 min read
Custom APIs
Custom APIs are still in Preview but they are going to be the replacement for Actions to make API calls to our environment. Do you want to check how to create one? Let's go in deep
6 min read
Portals testing with Cypress.io
Have you had the requirement of testing the portal before releasing a new feature? Cypress is a front-end tool that will help us out with this task
6 min read
Portals Web Api - (Part 1)
Are you excited for the Portals WebApi as much as me? Let's go deep on how to use it
7 min read
Omnichannel Error in Wave 2
Have you had the issue where the presence is not loading inside the Omnichannel?
2 min read